pgsoft Terms
& Conditions

By accessing, registering on, or using any part of the pgsoft platform — including the website at pgsoft.today, any mobile-optimized version thereof, or any game, service, or feature made available through the platform — you ("the Player," "you," or "your") confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the pgsoft platform and close any account you may have opened. Continued use of the platform following any update to these terms constitutes your acceptance of the revised terms. pgsoft reserves the right to amend these Terms & Conditions at any time, with notice provided via the platform and/or email where required.

The pgsoft platform is strictly available only to persons who meet all of the following eligibility requirements at the time of registration and throughout the duration of their use of the platform:

• You must be at least 21 years of age, consistent with the minimum age requirement for online gaming participation under PAGCOR regulations applicable in the Republic of the Philippines.
• You must be a resident of, or physically located in, a jurisdiction where online gaming is permitted under applicable law. It is your sole responsibility to verify the legality of online gaming in your location before accessing pgsoft.
• You must not be a resident of any jurisdiction where the use of online gaming platforms is prohibited by applicable local, national, or international law.
• You must not be an employee, contractor, affiliate, director, officer, or immediate family member of any employee or contractor of pgsoft, its parent companies, subsidiaries, game providers, or payment processors, where such participation would constitute a conflict of interest.
• You must not be self-excluded or subject to a cooling-off period from pgsoft or any other gaming platform operated by the same group. Circumventing a self-exclusion is a serious breach of these terms and may result in permanent account closure and forfeiture of funds.
• You must be registering and playing solely for your own personal entertainment and not on behalf of a third party.

To access the full range of gaming services on the pgsoft platform, you must create a single registered account. The following rules govern account registration and maintenance:

• One account per person: Each player is permitted to hold only one active account on pgsoft. Creating duplicate or multiple accounts — whether under the same or different identities — is strictly prohibited and will result in permanent account closure and forfeiture of all balances and bonuses across all identified accounts.
• Accurate information: You must provide complete, accurate, and truthful information at registration, including your full legal name, date of birth, residential address, mobile number, and valid email address. Providing false information constitutes a material breach of these terms.
• KYC documentation: pgsoft may request, at any time, documentary proof of identity (government-issued ID such as a Philippine passport, SSS/GSIS ID, driver's license, or PhilSys national ID), proof of address, and proof of payment method. Failure to provide satisfactory documents within the timeframe specified may result in account suspension and withdrawal holds.
• Account security: You are solely responsible for maintaining the confidentiality of your username, password, and any OTP codes associated with your account. You must not share your login credentials with any third party. pgsoft will not be liable for losses resulting from unauthorized access to your account caused by your failure to safeguard your credentials.
• Notification of unauthorized access: You must notify pgsoft support immediately if you suspect your account has been accessed without your authorization.

pgsoft reserves the right to refuse account registration, suspend, or permanently close any account at its reasonable discretion, including where there is reason to believe that the player is in breach of these terms, applicable law, or is engaging in fraudulent, abusive, or otherwise harmful activity.

All financial transactions on pgsoft are conducted in Philippine Peso (PHP / ₱). pgsoft does not impose currency conversion fees. The following terms apply to all deposits and withdrawals:

• Supported payment methods: Deposits and withdrawals may be made via GCash, PayMaya, BPI, BDO, and Metrobank. pgsoft may add or remove supported payment methods at any time, with notice provided on the platform.
• Minimum deposit: The minimum deposit amount is ₱50. Minimum withdrawal thresholds may vary by payment method and are displayed in your account dashboard at the time of withdrawal request.
• Deposit timing: GCash and PayMaya deposits are credited to your pgsoft balance in real time. Bank transfer deposits via BPI, BDO, and Metrobank may take up to 30 minutes to confirm, depending on interbank processing times.
• Withdrawal processing: GCash withdrawals are typically processed within 10–30 minutes. Bank transfers to BPI, BDO, and Metrobank are processed within 1–3 hours during business hours, subject to interbank clearing schedules.
• Payment method matching: For fraud prevention purposes, withdrawals must generally be made to the same payment method used for deposits. pgsoft may require additional verification where a different withdrawal method is requested.
• Security hold: A 24-hour withdrawal hold applies following any password change, new device login, or security event on your account. This measure is in place to protect players from unauthorized withdrawals.
• No third-party payments: All deposits must originate from a payment method registered in your own name. pgsoft does not accept deposits from third parties. Any such transactions will be reversed and the account may be suspended pending investigation.

pgsoft offers various promotional bonuses to new and existing players. All bonuses are subject to the following general terms, in addition to any specific terms attached to each individual promotion:

• Wagering requirements: All bonus funds are subject to a wagering requirement before they may be converted to withdrawable cash. The applicable wagering multiplier for each bonus is clearly stated in the promotion details page — pgsoft does not bury this information in a 40-page PDF. Typical wagering requirements range from 20x to 40x the bonus amount unless stated otherwise.
• One bonus per promotion: Each player is entitled to claim each promotion once, unless the promotion terms explicitly state otherwise. Attempting to claim a bonus multiple times via duplicate accounts is a violation of these terms.
• Eligible games: Not all games contribute equally toward bonus wagering requirements. Specific contribution percentages per game category are listed in your account bonus dashboard. Fishing arcade games, slots, and bingo rooms typically contribute at a higher rate than live dealer games.
• Bonus expiry: Unclaimed or unwagered bonuses expire after 30 days from the date of credit unless the promotion terms specify a different period. Expired bonuses will be automatically removed from your balance.
• pgsoft right to void: pgsoft reserves the right to void, cancel, or withhold bonuses where it has reasonable grounds to believe that the promotion has been abused, exploited through bonus-hunting activity, or claimed in breach of these terms.
• Maximum bonus conversion: Unless stated otherwise in specific promotion terms, the maximum amount that may be converted to withdrawable cash from a single bonus is ₱10,000.

All games available on the pgsoft platform are governed by the rules of the respective game title, as displayed within the game interface. The following general gameplay rules apply across all titles:

• Random Number Generators (RNG): All slot, bingo, and non-live games use certified random number generation to determine outcomes. Game results are independently and impartially generated and cannot be influenced by the player or by pgsoft once a round has commenced.
• Disconnection policy: In the event of a network or server disconnection during an active round, pgsoft's system will complete the round based on the last valid game state received. Any winnings generated during a disconnected round will be credited to your balance upon reconnection. pgsoft is not responsible for disconnections caused by your device, internet service provider, or mobile network.
• Disputed results: pgsoft maintains a complete audit log of all game rounds. In the event of a genuine dispute regarding a game result, the server-side game log constitutes the definitive record. Players may raise disputes via the live chat support channel within 7 days of the affected round.
• Minimum and maximum stakes: Stake limits per game are displayed within the game interface. pgsoft reserves the right to adjust stake limits at any time, including during a live session where technically required.
• Voided rounds: pgsoft reserves the right to void a game round where a technical error, malfunction, or unauthorized software interference has affected the integrity of the outcome. In such cases, stakes are returned to the player's balance.

The following activities are strictly prohibited on the pgsoft platform and will result in immediate account suspension, permanent closure, and forfeiture of balances, as well as potential referral to relevant law enforcement authorities:

• Using any automated software, bots, scripts, artificial intelligence tools, or any other system to place bets or interact with the platform in a manner that is not entirely human-controlled and manual.
• Engaging in, facilitating, or participating in money laundering, financing of terrorism, or any other activity that violates Philippine anti-money laundering laws, including Republic Act No. 9160 as amended.
• Exploiting software bugs, glitches, errors, or technical vulnerabilities on the platform to gain an unfair advantage, regardless of whether such exploitation results in monetary gain.
• Colluding with other players to fix game outcomes, coordinate betting strategies to exploit bonus structures, or engage in any form of chip-dumping, match-fixing, or coordinated play designed to defraud pgsoft or other players.
• Using fraudulent, stolen, or unauthorized payment instruments to fund your account. Any suspected payment fraud will be reported to the relevant financial institutions and law enforcement bodies.
• Creating or operating multiple accounts (multi-accounting) for any reason, including to circumvent account closures, self-exclusion periods, bonus restrictions, or KYC requirements.
• Providing false, misleading, or fraudulent identity documentation during the KYC verification process.
• Engaging in abusive, harassing, threatening, or discriminatory behavior toward pgsoft support staff, other players in multiplayer games, or any other person through platform communication channels.

pgsoft is committed to promoting responsible gaming among all its players. We recognize that while most players enjoy gaming as an entertaining pastime, a small number may develop unhealthy relationships with gambling. The following responsible gaming tools are available to all registered pgsoft players and can be activated directly from your account dashboard without requiring a support ticket:

• Deposit limits: Set daily, weekly, or monthly deposit caps to control how much you top up your account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session time limits: Set a maximum session duration after which you will be automatically logged out. This helps prevent extended, unintended play sessions.
• Loss limits: Set a maximum net loss threshold per day, week, or month. Once reached, further play in that period is restricted until the limit resets.
• Cooling-off period: Temporarily suspend your account for a defined period (24 hours, 7 days, 30 days, or 90 days) when you feel you need a break from gaming.
• Self-exclusion: Permanently close your pgsoft account and exclude yourself from all pgsoft services. Self-exclusion is irrevocable for a minimum period of 6 months and cannot be reversed by contacting support during that period.

pgsoft strictly enforces the minimum age of 21 years in line with PAGCOR regulations. We also remind players to consider the financial implications of gaming, particularly around paydays (15th and 30th of each month), when impulsive deposits are statistically more common. Sumugal nang may responsibilidad — play with a plan. For more information, visit our Responsible Gaming page.

All content on the pgsoft platform — including but not limited to the website design, graphics, logos, game interfaces, software, text, images, video, audio, animations, and data compilations — is the exclusive property of pgsoft or its licensed content providers and is protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the pgsoft platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or commercially exploit any content from the pgsoft platform without prior written consent;
• Reverse-engineer, decompile, or disassemble any software or system component of the platform;
• Remove or obscure any copyright, trademark, or proprietary notices from any platform content;
• Create derivative works based on platform content or use platform assets in any third-party application or service;
• Scrape, index, or systematically extract data from the platform by automated means.

Any unauthorized use of pgsoft intellectual property may result in legal action under applicable Philippine and international law.

To the fullest extent permitted by applicable Philippine law, pgsoft's aggregate liability to any player in connection with any claim arising from the use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that player into their pgsoft account during the 30-day period immediately preceding the event giving rise to the claim.

pgsoft shall not be liable for any of the following types of loss or damage, regardless of how they arise:

• Loss of profits, revenue, gaming winnings, or anticipated savings;
• Loss of data, goodwill, reputation, or business opportunity;
• Indirect, incidental, special, punitive, or consequential damages of any kind;
• Losses arising from platform downtime, maintenance windows, or technical failures outside pgsoft's reasonable control;
• Losses arising from unauthorized access to your account where you have failed to maintain the security of your credentials;
• Losses resulting from force majeure events, including natural disasters, power outages, civil unrest, government orders, or failures of third-party service providers.

pgsoft collects, processes, and stores personal data in accordance with the Data Privacy Act of the Philippines (Republic Act No. 10173) and our Privacy Policy, which forms part of these Terms & Conditions by reference. By registering on pgsoft, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The key principles governing how pgsoft handles your data include:

• pgsoft does not sell your personal data to third parties under any circumstances.
• Your data is processed only for the purposes disclosed in the Privacy Policy, including account management, KYC compliance, transaction processing, support, and responsible gaming obligations.
• pgsoft implements 256-bit TLS encryption, secure data storage, and strict access controls to protect your personal information from unauthorized disclosure.
• You have the right to access, correct, and request deletion of your personal data in accordance with applicable law, subject to pgsoft's legal retention obligations under PAGCOR regulations and anti-money laundering requirements.

pgsoft reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, pgsoft will provide advance notice to registered players via email and/or a prominent notice on the platform. The updated terms will indicate the revised effective date at the top of this document.

Minor amendments — such as typographical corrections, clarifications that do not materially alter your rights or obligations, or updates required to maintain compliance with applicable Philippine law — may be implemented without advance notice. It is your responsibility to review these Terms & Conditions periodically.

Your continued use of the pgsoft platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept any amended terms, you must stop using the platform and close your account before the amendment's effective date.

These Terms & Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of any dispute between a player and pgsoft, the following resolution process applies:

• Step 1 — Direct resolution: Contact pgsoft support via the in-platform live chat. Our team will attempt to resolve your dispute within 5 business days.
• Step 2 — Escalation: If your dispute is not resolved at Step 1, you may escalate in writing to pgsoft's designated compliance contact at the email address listed in the Contact section below. pgsoft will respond within 14 business days.
• Step 3 — Regulatory referral: If a resolution cannot be reached after exhausting the above steps, disputes may be referred to PAGCOR or other relevant Philippine regulatory bodies with jurisdiction over online gaming disputes.

Nothing in this clause limits your rights to seek remedies through the courts of the Republic of the Philippines or applicable consumer protection bodies.

If you have questions regarding these Terms & Conditions, your account, or any pgsoft service, you can reach our team via the following channels:

• Live Chat: Available 24/7 in Tagalog and English directly from your account dashboard. Average response time: 3–5 minutes.
• Email: [email protected] — for formal correspondence, KYC queries, and escalated disputes. Please allow 1–2 business days for email responses.

For responsible gaming support and crisis resources, please visit our Responsible Gaming page. pgsoft takes player welfare seriously — if you or someone you know may have a problem with gambling, help is available.